SmartChat Innovations

Terms of Service

Effective Date: March 24, 2026

Welcome to SmartChat Innovations LLC ("Company", "we", "our", or "us"). By accessing or using our website and services, you agree to the following Terms of Service. Please read them carefully.

1. Services Provided

SmartChat Innovations LLC provides AI-powered tools and automation systems designed to assist businesses with customer communication, lead capture, appointment booking, and workflow automation.

Our services may include:

  • AI website chat assistants
  • AI conversation systems
  • CRM automation setup
  • Email and optional SMS automation
  • AI phone agent integrations (as add-ons)

We provide tools and systems — not guaranteed outcomes.

2. No Guarantee of Results

SmartChat Innovations LLC does not guarantee specific results, including but not limited to increased leads, conversions, bookings, or revenue.

Results depend on multiple factors including your business, traffic, implementation, and usage of the system.

3. Client Responsibilities

By using our services, you agree that:

  • You are responsible for reviewing and verifying all AI-generated responses
  • You are responsible for how the system is used within your business
  • You will not rely solely on AI outputs without human review
  • You are responsible for compliance with all applicable laws and regulations

4. Payments & Billing

Subscriptions

  • All subscription plans are billed in advance (monthly or yearly)
  • Subscriptions automatically renew unless canceled
  • No refunds are provided for active billing periods

Setup Fees

  • Setup fees are one-time charges
  • Setup fees become non-refundable once work has begun

Add-Ons

  • Optional services (such as SMS automation or AI phone agents) may be billed separately
  • Add-on pricing may vary based on usage or custom requirements

5. Cancellation Policy

You may cancel your subscription at any time.

  • Cancellation prevents future billing
  • No refunds are issued for the current billing period
  • Services remain active until the end of the billing cycle

6. AI Usage Disclaimer

Our services utilize artificial intelligence, which may generate incorrect, incomplete, or unexpected responses.

By using our services, you acknowledge:

  • AI is not always accurate
  • Responses should be reviewed before use
  • SmartChat Innovations LLC is not responsible for decisions made based on AI outputs

7. Limitation of Liability

To the maximum extent permitted by law, SmartChat Innovations LLC shall not be liable for any indirect, incidental, consequential, or special damages.

Our total liability shall not exceed the amount paid by you for services within the previous 30 days.

8. Indemnification

You agree to indemnify, defend, and hold harmless SmartChat Innovations LLC from any claims, damages, liabilities, or expenses arising from your use of the services, misuse of AI outputs, or violation of these Terms.

9. Service Availability

We strive to provide reliable service but do not guarantee uninterrupted or error-free operation.

SmartChat Innovations LLC may update, modify, or discontinue services at any time without prior notice.

10. Governing Law

These Terms shall be governed and interpreted in accordance with the laws of the State of North Carolina, United States, without regard to conflict of law principles.

11. Dispute Resolution

Any disputes arising from these Terms or the use of our services shall first be attempted to be resolved through good-faith negotiations.

If unresolved, disputes shall be settled through binding arbitration in the State of North Carolina, and you waive any right to participate in class action lawsuits.

12. Modifications to Terms

SmartChat Innovations LLC may update these Terms of Service at any time. Continued use of our services constitutes acceptance of any changes.

13. Contact Information

If you have questions about these Terms, contact us at:

SmartChat Innovations LLC
Email: [email protected]
Website: https://smartchatinnovations.com