Privacy Policy

1. Scope of This Privacy Policy

This Policy applies to personal information collected through smartchatinnovations.com, our website contact forms, business communications, transactions we process directly or through service providers, and products or services that expressly link to this Policy.

Some SmartChat Innovations products may have additional or product-specific privacy notices. If a product-specific notice conflicts with this general Policy regarding that product's data practices, the product-specific notice controls for that product.

2. Information We Collect

Information you provide

Depending on how you interact with us, you may provide information such as:

• Name, email address, phone number, and company or organization information.
• Inquiry type, project stage, timeline, budget range, project details, support questions, and other information you choose to include in a contact form or message.
• Files, screenshots, links, or other supporting materials you choose to upload or send to us.
• Billing, transaction, order, or purchase-related information.
• Communications you send to us by email, form, support channel, or other approved method.

Information collected automatically

When you use our website, we or our service providers may automatically receive technical information such as IP address, browser type, device type, operating system, referring pages, pages visited, approximate location derived from IP address, timestamps, and website interaction or diagnostic information.

3. How We Use Information

We may use information we collect to:

• Respond to inquiries, support requests, business opportunities, and project requests.
• Evaluate, scope, quote, plan, deliver, maintain, and support products or services.
• Create and maintain business records, customer records, and opportunity or project records.
• Process transactions and provide receipts, confirmations, notices, or other transactional communications.
• Operate, secure, troubleshoot, maintain, and improve our website, products, and services.
• Prevent fraud, abuse, security incidents, and misuse.
• Comply with legal obligations, enforce agreements, and protect our rights or the rights of others.
• Send marketing communications only where permitted by law and subject to applicable consent or opt-out requirements.

4. Product Data & Local Processing

SmartChat Innovations develops products with different technical architectures. Data practices may therefore vary by product, and the applicable product page, in-app disclosure, or product-specific privacy notice should be reviewed for details.

Products described as local, local-first, or on-device

When we describe a product or feature as local, local-first, or on-device, our intent is for the identified content or processing to remain on the user's device as described in that product's documentation and privacy disclosures, rather than being sent to SmartChat Innovations for routine remote storage or processing.

VoiceVault

VoiceVault is designed around local control. Private memory content such as journals, recordings, transcripts, photos, videos, scans, sketches, tags, collections, and related memory data is designed to remain on the user's device rather than being uploaded to SmartChat Innovations for storage or AI processing.

If a user chooses to export, share, copy, back up, or transmit content using device, operating-system, storage-provider, or third-party features, the destination service may process that content under its own terms and privacy practices.

5. Artificial Intelligence Features

Some SmartChat Innovations products may include artificial intelligence or machine-learning features. The data practices for those features depend on the product's architecture and will be described in the applicable product documentation or privacy notice.

For products or features expressly described as using local or on-device AI, the identified private content is processed on the user's device as described for that product. SmartChat Innovations does not use private VoiceVault memory content to train external or public AI models.

We may use non-personal, aggregated, diagnostic, crash, or performance information when available and lawfully collected to improve software quality, provided that such use is consistent with the applicable product disclosures.

6. Sharing of Information & Service Providers

We do not sell personal information for money. We may disclose personal information when reasonably necessary to operate our business, including to:

• Website, hosting, form, CRM, automation, email, communications, storage, security, and infrastructure providers.
• Payment processors, app stores, and transaction providers involved in purchases.
• Professional advisers, contractors, or vendors who need information to perform services for us and are subject to appropriate obligations.
• Government authorities, courts, regulators, law enforcement, or other parties when required by law or reasonably necessary to protect rights, safety, property, or security.
• A successor or potential successor in connection with a merger, acquisition, financing, reorganization, sale of assets, or similar business transaction, subject to applicable law.

We may also disclose information at your direction or with your consent.

7. Payments & Transaction Information

Payment-card and payment-account information may be collected and processed directly by third-party payment processors, app stores, or marketplaces. SmartChat Innovations generally receives information such as transaction status, purchase details, payment confirmation, limited account or billing details, and identifiers needed to support the transaction.

Do not send full credit-card numbers, bank-account credentials, or payment passwords through our website contact form or ordinary email.

8. Cookies & Similar Technologies

Our website and service providers may use cookies, local storage, pixels, logs, and similar technologies to operate the site, maintain functionality, remember settings, understand usage, diagnose problems, secure the site, and measure performance.

Browser settings may allow you to block or delete cookies. Some website functionality may not work correctly if certain cookies or storage technologies are disabled.

We do not currently use personal information collected through our website for cross-context behavioral advertising. If our practices materially change, we will update this Policy and provide choices required by applicable law.

9. Email, Phone & SMS Communications

If you provide contact information, we may use it to respond to your inquiry, provide support, discuss a requested project or service, deliver transactional notices, or communicate about an existing business relationship.

Providing a phone number through the contact form does not by itself enroll you in promotional SMS marketing. Marketing email or SMS messages, if offered, will be sent only as permitted by applicable law and subject to any consent requirements. You may use the unsubscribe instructions in a marketing email or recognized opt-out methods for marketing SMS messages when applicable.

We may still send non-marketing communications that are necessary to complete a transaction, respond to a request, provide support, or administer an existing service.

10. Data Retention

We retain personal information for as long as reasonably necessary for the purpose for which it was collected, including to respond to inquiries, maintain business and transaction records, support customers, complete projects, comply with legal or accounting obligations, resolve disputes, enforce agreements, and protect against fraud or security threats.

Retention periods may vary depending on the type of information, the relationship, applicable legal requirements, and whether continued retention is reasonably necessary for legitimate business purposes.

11. Data Security

We use reasonable administrative, technical, and organizational measures intended to protect information against unauthorized access, loss, misuse, alteration, or disclosure. We also seek to limit collection and access to information that is reasonably needed for our business and product functions.

No website, device, network, transmission, or storage system can be guaranteed to be completely secure. If a security incident requires notification under applicable law, we will provide required notices and take other required steps.

12. Your Privacy Choices & Rights

Depending on where you live and the law that applies, you may have rights concerning personal information we maintain about you. These may include rights to request access, correction, deletion, a copy of certain information, or information about how it is used or disclosed.

You may also opt out of marketing communications as described above. We will evaluate privacy requests under the law applicable to the request and may need to verify your identity before completing certain requests.

To make a privacy request, email [email protected] with "Privacy Request" in the subject line.

13. Children's Privacy

Our general business website and contact form are not directed to children under 13, and we do not knowingly use the website contact form to collect personal information from children under 13. If we learn that information was collected through the website from a child under 13 in circumstances where parental consent was required, we will take appropriate steps consistent with applicable law.

Individual products may have their own age ratings, eligibility requirements, or child-safety disclosures. Those product-specific requirements should be reviewed separately.

14. Third-Party Services & Links

Our website, products, or services may link to or interact with third-party websites, app stores, payment processors, hosting providers, operating-system features, APIs, or other services. Their privacy practices are governed by their own policies, and SmartChat Innovations is not responsible for the independent privacy practices of third parties.

15. International Visitors

SmartChat Innovations LLC is based in the United States. If you access our website or provide information from another country, your information may be processed in the United States or in other locations where our service providers operate, subject to applicable law.

16. Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes in our products, services, technology, business practices, or legal obligations. The effective date at the top of this page will show when the current version became effective.

When required by applicable law, we will provide additional notice or obtain consent before applying a material change to information previously collected.

17. Contact Us

Questions about this Privacy Policy or our privacy practices may be directed to: