Refund Policy

1. Scope of This Refund Policy

This Policy applies to purchases made directly from SmartChat Innovations LLC unless a more specific written agreement, proposal, statement of work, invoice, order form, product-specific policy, or other accepted purchase terms establish different refund or cancellation rules.

Purchases processed through an app store, marketplace, reseller, or other third-party platform may be governed by that platform's refund procedures and terms.

2. Software & Digital Product Purchases

For software or other digital products purchased directly from SmartChat Innovations, refund eligibility will be stated at the point of sale or in product-specific terms when applicable.

Unless a different refund period is expressly offered, direct digital-product purchases are generally final after the software, license, download, activation, premium entitlement, or other digital benefit has been delivered or made available, except where the product is defective in a manner covered by applicable law or a refund is otherwise required by law.

Before denying a request involving a technical problem, we may ask for reasonable information needed to verify the purchase and troubleshoot the issue.

3. App Store & Marketplace Purchases

If you purchase a SmartChat Innovations product through Google Play, the Apple App Store, Microsoft Store, or another marketplace, that platform may process the payment and control some or all refund decisions.

Requests for those purchases should normally be submitted through the platform's applicable refund process. We will provide reasonable product or transaction information when needed to assist with a legitimate request, subject to applicable privacy and platform requirements.

4. Subscriptions & Recurring Services

If SmartChat Innovations offers a recurring subscription, the applicable purchase screen or agreement will identify the billing frequency, renewal terms, price, and cancellation method.

Unless the applicable plan states otherwise or law requires a refund, cancellation stops future renewal but does not automatically refund a billing period that has already begun. Access ordinarily continues through the paid period unless the applicable service or agreement provides otherwise.

If we materially change a recurring service or terminate it before the end of a prepaid period, any refund or credit will be handled according to the applicable agreement and law.

5. Custom Software, Website & Development Work

Custom development requires reserving time and performing work specifically for a client. Refunds for custom projects therefore depend on the project's written terms, work completed, costs incurred, and amounts already earned.

Once work has begun, amounts attributable to completed work, approved milestones, time already performed, non-cancelable third-party costs, and other earned charges are generally non-refundable.

If a client has prepaid for work that has not yet been performed and the applicable agreement permits cancellation, any refundable unused amount will be determined after subtracting earned fees, completed work, authorized expenses, non-refundable third-party charges, and other amounts properly due under the agreement.

6. Deposits, Retainers & Milestone Payments

A proposal, statement of work, invoice, or development agreement may require a deposit, retainer, or milestone payment before work begins or continues.

The applicable project terms should state whether a particular deposit or retainer is refundable, how it is applied, and when it becomes earned. Milestone payments associated with completed and accepted work are generally non-refundable except where the applicable agreement or law provides otherwise.

7. Cancellation of a Custom Project

Either party's right to cancel a custom project is governed by the applicable development agreement, statement of work, proposal, or other accepted project terms.

If a project is canceled, the client remains responsible for amounts earned through the effective cancellation date and for authorized non-cancelable expenses or third-party costs. If the client has paid more than the amount properly due, we will refund the refundable balance after the final project accounting.

Deliverables, source code, credentials, licenses, intellectual-property rights, and unfinished work following cancellation will be handled according to the applicable project agreement.

8. Consulting, Maintenance & Other Services

Fees for consulting, troubleshooting, maintenance, support, audits, or other services are generally non-refundable after the applicable work has been performed.

Prepaid but unused service time may be refundable only when the applicable purchase terms allow it. Non-refundable third-party expenses and amounts already earned may be deducted from any approved refund.

9. Duplicate, Unauthorized or Incorrect Charges

If you believe you were charged twice, charged an incorrect amount, or charged for a transaction you did not authorize, contact us promptly with enough information for us to locate and investigate the transaction.

Verified duplicate or erroneous direct charges will be corrected or refunded as appropriate. For transactions controlled by an app store, marketplace, bank, or payment provider, we may direct you to that provider when it controls the available remedy.

10. Chargebacks & Payment Disputes

If you believe a direct SmartChat Innovations charge is incorrect, we encourage you to contact us first so we can investigate and attempt to resolve the issue promptly.

Nothing in this Policy prevents you from exercising lawful rights through your bank, card issuer, payment provider, app store, marketplace, or other applicable dispute process.

If a chargeback or payment dispute is filed, we may provide the payment processor with relevant transaction records, purchase terms, communications, delivery records, project records, and other information reasonably necessary to respond to the dispute, subject to applicable law and privacy obligations.

11. Legal Rights & Required Exceptions

This Policy does not eliminate or restrict any refund, cancellation, warranty, chargeback, or consumer-protection right that cannot lawfully be waived.

Where applicable law, an app-store rule binding on the transaction, or an accepted written agreement gives you greater rights than this general Policy, those rights control.

We may also approve a refund, credit, replacement, or other resolution as a customer service accommodation in circumstances where we are not legally required to do so. Doing so in one case does not require the same outcome in every future case.

12. How to Request a Refund or Billing Review

For purchases made directly from SmartChat Innovations, email [email protected] and include enough information for us to identify the transaction.

When applicable, please include:

• Your name and the email address associated with the purchase.
• The product, service, invoice, or project involved.
• The approximate purchase date and amount.
• A brief explanation of the issue or reason for the request.
• Relevant order or transaction identifiers, but not full payment-card numbers or passwords.

We may request additional reasonable information needed to verify the transaction, prevent fraud, or evaluate the request.

13. Changes to This Refund Policy

We may update this Policy to reflect changes in our products, services, payment methods, business practices, or legal obligations. The effective date at the top of the page identifies the current version.

A later change to this general Policy will not retroactively override more specific refund or payment terms already agreed for a completed purchase or existing project where doing so would be inconsistent with the applicable agreement or law.

14. Contact Us

Questions about this Refund Policy or a direct SmartChat Innovations charge may be directed to: